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IT Service Management

Remote Monitoring and Management (RMM)

Credit union systems are typically spread over multiple locations. As devices and networks grow, so does the complexity of managing these systems. Emergifi streamlines information technology monitoring and management, allowing you to discover, monitor, and secure your network and devices quickly and easily, even when your environment is complex and distributed.  With our remote monitoring and management service we improve efficiency through automation, manage patches and deploy software remotely, conduct fast, effective root cause analysis and quickly fulfill IT audit reporting requirements.  Emergifi Remote Monitoring and Management services frees up your IT team to focus on high value member applications and services.

Managed Services – Patching and Software Updates

Emergifi’s managed patching and software update services seamlessly update your computer assets, including software your organization relies on every day for secure computing.  With Emergifi, you operate your business without interruption, and receive reliability and security of constant monitoring and management.

Backup

Acronis Backup Cloud is a safe, scalable, hybrid cloud solution that protects all your systems and devices, anytime, anywhere. Highly customizable and cost-effective, Acronis provides backup, disaster recovery and secure data access. Acronis solutions include physical, virtual and cloud server backup software, storage management, secure file sharing and system deployment.

Service Desk

Emergifi offers an affordable, scalable, quality driven Service Desk that providing our members with an outstanding support experience. We put level 1, 24/7 support operations at your fingertips. The Service Desk acts as the single point of contact for the management of end user incidents and service requests during subscribed service hours of coverage.

Managed Security Services

We understand your unique security risks and develop and design security to protect your assets. Strengthen your information security defenses and lower costs. Today's rapidly evolving threat landscape demands smarter and more responsive managed security services. Managed Security Services offer the industry-leading tools, technology and expertise to help secure your information assets around the clock, often at a fraction of the cost of in-house security resources.